Southwest Catastrophe Claims Services, aka "Southwest
Cats", was formed as a multi-line independent catastrophe adjusting company. This company was founded
with the goal to provide unsurpassed service and state of the art technology for the carriers and their
clients. Southwest Cats is also a place conducive for professional catastrophe claims adjusters who
desire to be a part of a company that is built on moral and faith based standards not seen in this
industry. Keeping this vision a daily priority has created a synergy effect that has caused Southwest
Catastrophe Claims Services to be one of the fastest growing companies in the
Since the 1990’s the staff of
Southwest Catastrophe Claims Services has worked hard to grow and maintain a name and reputation for quality
catastrophe adjusters and professional unsurpassed results. We have established a
nationwide database of quality adjusters that provide prompt service. We are confident that our geographic coverage
area will meet your needs. Our adjuster database is comprised of over 400 catastrophe adjusters and with our
internet based call-system, each adjuster is available by calling our main number.
We are continually expanding our professional
infrastructure which will accommodate your needs and demands. Now Available!! We have just partnered with one
of the largest, secured, and most advanced web-based file tracking companies to offer 24 hour claim status and
reviewers information. This new technology gives the in-house examiner all the information they need to stay
informed and up-to-date without making a single phone call! This technology also has the
capabilities to import your claims into our database through OCR capabilities creating a quicker response time with
less need of duplication inputs.
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Our company is not only designed to be fast and efficient but accurate the first time - every time. We actively
research new methods of claims handling to discover potential benefits that can be passed on to you to assure the
best product possible. From our paperless workflow – which expedites claims processing – to our field manager
review process – to ensure quality – Southwest Cats is prepared to give you the very best results every
New!!! Southwest Catastrophe Claims Services has also partnered with
, Adjuster Training and Licensing School,LLC. This partnership will allow SCCS to have access to a large
source of trained licensed adjusters that have been trained by experienced cat adjusters. Most training schools
teach the test. ATLaS trains extensively on the ins and outs of catastrophe field adjusting, day claim assignments,
and various property adjusting software systems.
companies try to provide an all-in-one approach to handling claims, especially when it comes to Catastrophe
Claims and Daily Claims. We realize that when a catastrophe strikes on the east coast….your west coast day claims
business needs to continue to operate normally. This is what we are able to
do by providing experienced management and adjusters on both sides of the spectrum which creates the synergy effect
for your company.
The experience of our Catastrophe
Management team and their work ethic is unparalleled in the claims industry. During a storm, we provide a
management team to audit all files, re-inspect adjusters, and perform field rides with the adjusters to make sure
we meet our strict quality control standards. We will also have satellite
internet services, ground zero management teams, and a call center to handle all volumes of
calls. Using our file-tracking database system allows the carriers to track each step their file
in the claims handling process. The carriers have the
ability to access the tracking system on line and with one-click an email can be sent to the adjuster
handling the file. With this cutting edge technology, Southwest Cats has created a Twenty-First Century
approach to claims handling.
All of our adjusters have access
to our toll free voice mail system so your policy holders will never have to worry about making a long distance
call to speak to their adjuster. When a message is left for the adjuster, the system calls the adjusters cell phone
to let them know they have a message. This same system also allows us to provide updated or new changes specific to
the catastrophe directly to the adjuster in a matter of minutes and not hours.
Southwest Catastrophe Claims Services has the ability to
handle all aspects of your catastrophe claims business, but through our dedicated day claims team, we can
meet the demands of your day to day claims. We handle day claims on a nationwide basis and have been doing so
for years through our sister company. Our database of adjusters located throughout the U.S. will provide
prompt service wherever your firm needs us. With daily reporting and detailed tracking of claims through our
Web based File Tracker system, we can provide the quality of service that our clients not only deserve, but
have come to expect.